How to apologize.pptx

How to Show Gratitude and Make Apologize in International Business Context;Part 1. Show Gratitude;contents; Gratitude is the feeling of being grateful, the act of showing appreciation for every art of kindness, big or small, that others do for us. ; Because learning to be grateful makes us develop physically and mentally. Because being grateful will be a big catalyst （催化剂）for friendly relationship among people. Because it make the world wormer.;Because many people are worthy of being appreciated Show gratitude to our parents for accompanying and encouraging us to grow up.; Show gratitude to our friends for bringing happiness and sunshine to our life.; Show gratitude to our teachers for educating us to be knowledgeable and kindhearted. ; Show gratitude to our competitors for driving us to make progress.; Show gratitude to the strangers for making the world beautiful.;How ;Thanking Someone in Writing;;;contents;What is an apology ？;How to apologize?;1.Be open and non-threatening;2.Use open, humble body language;3.State your regret;4.Accept responsibility; 5.State how you will remedy the situation;6.Listen to the other person;7.End with gratitude;8.Be patient;9.Stick to your word;Something should be paid attention for apologize;1.Give up the idea of being “right.”;2.Use “I”-statements;3.Avoid justifying your actions;4.Use excuses cautiously;5.Avoid the “but”;6.Consider the other person’s needs and personality;7.Write your apology down, if you like.;