汽车商务英(商务篇2)课件概要1.pptVIP

自强不息 循序渐进 辽宁理工职业学院 诲人不倦 引领悟性 Automobile Business English Lesson 9 Customer Development Learning Objectives Grasp the new words and useful expressions. Learn how to make follow-up call. Learn how to introduce yourself. Learn how to make appointments. Part One：Warming-up Make your choice 1. As a salesman, what will you do to turn your customers’ good will into sales? （）Make phone calls to them. （）Make appointments with them. （）Never give up if they refuse you. （）Visit them 2. As a salesman, what will you do when you make an appointment with your customer? （）Make a phone call to make sure the time and the place. （）Wait for him at the given place. （）Have a pleasant talk with him. （）Thank him at last. 3. What will you say when you want to thank someone? （）Thank you very much. （）Thanks a lot. （）Thanks for your help. （）It’s very kind of you to help me. As a salesman，you should： 1. Never give up easily. 2. Find and learn your customers by heart. 3. Never be anxious to persuade your customers to buy your cars. Part Two：New Words and Useful Expressions New Words ：auto sale convenient explanation detail inform dial order disturb definitely suggestion appointment choice fit II. Useful expressions 1. Don’t I know you? 2. I’ve heard a great deal about you. 3. I can’t thank you enough. 4. You have made a good choice. 5. Thank you for your spending so much time answering my questions. 6. Don’t forget I’ll invite you out to dinner tonight. 7. Shall we say seven o’clock? 8. I’m sorry to take your so long time. 9. Shall we fix a time for a talk? 10. A friend of mine recommended you. Part Three ：Situations Situation A May I speak to …？ Mr. Lu is making a phone call. He wants to inform Mr. Brown of taking his car, but he dials Mrs. Smith’s number. （L—Mr. Lu, J—Jane, S—Smith） L：Hello, this