汽车商务英语(商务篇1)课件概要1.ppt

自强不息 循序渐进 辽宁理工职业学院 诲人不倦 引领悟性 Automobile Business English Lesson 8：Customer Reception Learning Objectives Grasp the new words and useful expressions. Learn how to greet customers and begin talks. Learn how to meet customers’special needs. Learn how to receive customers. Part One：Warming-up Make your choice 1. As a customer, when you walk into a 4S store, you hope： （）The salesman will greet you. （）You will be served politely. （）The salesman won’t disturb your visit. （）The salesman will have detailed instructions of the car you are interested in 2. As a salesman，what will you do when you receive a customer? （）Welcome him. （）Greet him and his friends. （）Hand a cup of tea or coffee. （）Observe what he or she cares about. （）Judge him from his appearance. 3. As a salesman，do you know what you shouldn’t do when you receive a customer? （）Smoke. （）Walk around with a cup of coffee. （）Stand against a car. （）Stare at him up and down. As a salesman，you should： 1. Be polite. 2. Greet your customers. 3. Keep a smiling face. 4. Speak clearly. Part Two：New Words and Useful Expressions I. New words showroom ；receive realistic probably prefer remote [r?m??t] control suit bet definitely serve II. Useful expressions 1. Welcome to our motor shop. 2. What can I do for you? 3. Please come in. 4. Would you like a cup of tea? 5. Do you sell the red cars? 6. May I know your name？ 7. Is this your first time to visit our showroom? 8. Be sure to call me if you need help. 9. Can I show you around? 10.I’m just looking around. Part Three ：Situations Situation A： I also enjoy fishing Mr. Gray comes to a 4S store. Mr. Lu, a salesman, receives him. L： Good morning. Welcome to our 4S store. G： Morning. L： I am Lu Zhi , the salesman of this store. May I know your name? G： I’m Geoffory Gray. ?n.