凯捷有效会议管理培训.ppt

Effective Meeting Management Goals of this module To discuss meeting management concepts and roles played by work team members to ensure effective meeting outcomes Teach you the tools and techniques of effective meeting management To understand one of our critical differentiators in delivering to clients Regardless of your role, you are judged on how you handle a meeting We participate in all types of meetings Kick-off Project coordination Programme update Close-out Briefing Coaching Mobilisation events Brainstorming sessions Steering group meeting Performance review Decision making Validation Gathering information Sales meeting … Depending on the objectives, meeting require the right amount of presentation and facilitation skills A minimum of three roles is required to run a successful meeting Meeting roles: Leader “Owns” the meeting – sets the objectives Determines the participants Provides support, information, and resources Sets the tone Encourages creativity Makes decisions Demand serious preparation, attention, and effort Set high, but reasonable and achievable expectations Speak in terms of “we” instead of “I” Make the team realize that the task is important The meeting leader owns the content and output of the meeting The meeting leader is generally the person who wants to know “the answer” Sets the objectives of the meeting Agrees attendees Provides support, information and resources Assigns accountabilities (A’s) if necessary Sets the tone Encourages creativity Makes decisions Meeting leaders behaviour: sets the tone Demand serious preparation, attention, and effort Set high – but reasonable, achievable expectations Speak in terms of “we” instead of “I” Make the team realise that the task is important Meeting roles: Facilitator Guides the process Make it “safe” for everyone to participate Records group ideas and decisions Monitors time contract Brings team back on-track when needed Helps headline and clarify ideas Aids team performance Provides feedbac