凤凰职教英语第三册 U4 Reading：Letter of Complaint.pptx

2015/11/10;What is your first impression? Qingdao Pricey Large Prawns Issue a dish of large prawns 一份大虾 marked as 标价为 be overcharged 被宰;Unit 4 Letter of Complaint;much to my regret with the intention of remove the dust in such a situation turn a deaf ear to look into look forward to;complaint complain about = make / place a complaint about shop assistant salesman / salesgirl;instead Instead, + sentence She didnt answer my question, instead, she asked me another question. instead of + word / phrase His success relies on his luck instead of his skill. request n. according to someone’s request v. request sth. / request sb. to do sth.; embarrassment adj. embarrassed awkward the awkward moment;much to my regret (beginning of a letter) dissatisfaction / disappointment with the intention of = intend to do … remove the dust remove = wipe up; in such a situation = in this case = on this occasion turn a deaf ear to turn a blind eye to ; look into = make a survey look forward to look forward to sth. / doing sth. = expect to do sth.;Complete the sentences with the vocabularies we’ve learnt in the words list. We’ve received too many letters of __________ this month. In this ________, it is very easy to get scared. We ______ that we cannot accept phone orders. Our shop _________ sell goods from door to door. I was embarrassed in the _________ moment. We are _________________ seeing you this summer vacation. The manager is required to ________ the matter and take action. It is impolite for a salesman to _______________ a customer’s request.;Questions;Dear Sir/Madam, Much to my regret, I am writing to place a complaint against one of your shop assistants. Yesterday at about ten o’clock in the morning, my husband and I, and a lady friend of ours from the US, came to your shop with the intention of buying some souvenirs. Our friend asked one of your shop assistants, whose badge number was 15 if I got it right, to remove the dust from some bronze statues, so she cou