商务英语课程课件Unit3BusinessCalls.pptVIP

1. Discuss the following questions 1） Discuss in pairs or groups what kind of phone calls you would like to receive. 2）Before making a business phone call, what preparations do you think are necessary? 3）Except the language you use in a phone conversation, what else can contribute to the impression made? 1. Why is the telephone considered to be one of the most powerful, efficient and cost-effective business tools you have at your disposal? Practicing good business telephone skills helps encourage clear lines of communication, build rapport a