CRM的未来——CVM(外国英文资料).docVIP

CRM的未来——CVM 6 months ago, Aberdeen consulting launched a project to study the future direction of customer relationship management in the CRM industry. The report hopes to identify new tools, technologies, and methods that are currently being developed in the CRM market. In the Pombraint, Allen and Watkins group of three people to make the conclusion has a surprising statement: so far, the customer preference has not become the focus of the customer relationship management of CRM, at least in the application of currently used in the industry have not received much attention, however, with som