问题处理的八大原则2.pptVIP

MinAik 8D ANALYSIS STEPS8D 分析步驟 What is 8D? 【失效分析及改善對策】8D 就是英文(8 Discipline)的縮寫，在生產的過程中，面對異常問題發生時，按照 8 個標題指示的步驟，提出治標及治本的改善方法。 Overview of 8D Disciplines D0- Prepare for 8D Process D1- Establish a Team 主題選定及團隊形成 D2- Describe the problem ---粉重要 描述問題及現況掌握 D3- Develop Interim Containment Action (ICA) 執行及驗證暫時防堵措施 D4- Define Verify Root Cause and Escape Point 定義及驗證真因 D5- Choose Verify Permanent Corrective Actions (PCAs) for Root Cause Escape Point 列出選定及驗證永久對策 D6- Implement Validate Permanent Corrective Actions (PCAs) 執行永久對策及效果確認 D7- Prevent Recurrence 預防再發生及標準化 D8- Recognize Team Individual Contributions 恭賀團隊及未來方向 Discipline 1 規則 1 Identify the team champion 訂定小組競逐目標 Select the team 選定組別 Discipline 2規則 2Problem Description問題描訴 Clearly describe the problem. 明確描訴問題 ( Time, Place ,Q’ty ) What object has a problem 什麼東西出現問題 Where on the object is the problem 哪個部位出了問題 What is the problem 問題是什麼 How big is the problem ( use data : counts, %, trend charts,...) 問題嚴重性(運用資料:讀值,百分比,趨勢圖,…) Discipline 3規則 3Interim Containment 過渡期圍堵 Explain how the problem is being contained at the operation. 說明問題如何在正常運作下予以圍堵 Use data to verify containment prior to shipping 運用資料去驗證在出貨前的圍堵措施 Certification Data Before Containment: Example, 14% defective 採行圍堵措施之前的佐證資料:例如,不良率14% Certification Data After Containment: Example, 0.2% defective 採行圍堵措施之後的佐證資料:例如,不良率0.2% The Data verifies the quality of the containment action. 由上述的資料來驗證圍堵措施的成效 Discipline 4規則 4Identify and Verify Root Cause釐清與驗證根本原因 Determine critical differences between problem areas and non-problem areas. 找出介於有問題與沒問題的部位之間的關鍵差異點( 強調驗證重覆性之確認) Develop a Process Flow Diagram. 發展出一套圖解方式的製程流程圖 Develop a Cause (Potential Root Cause) and Effect (Problem) diagram based on the main process functions in 2. 依據上述的製程流程圖中的主要製程功能,延伸並找出問題的因(潛在根本原因)果(問題的影響)關係. Prioritize the Potential Root Causes, most