a 《信息与文献——图书馆绩效指标》 - evergreen education .pptVIP

Targeting exploring economic benefits and performance evaluation of Hangzhou Library, we designed this project upon the project “ Qiantang Distinguished Professionals ” through cooperating with Peking University and Zhejiang University. Three main aspects of study: Economic benefits evaluation of the library Performance evaluation of the library Performance Appraisal of Library Internal Work About the Evaluation of the Library’s Economic Performance Approach: The value created by libraries is numerous and most are invisible. Two approaches adopted abroad: A : Consumer surplus: the difference between the money paid by consumers for a product or service and their expectation . Since all the service provided by us is free, their expectations of the value of our service are just the value of its substitutes. B: Contingent Valuation Method (CVM： WTP ） Supposing there is a market or a way of pay and consumers are willing to pay money to get it, it is named Willingness to pay (WTP for short） About the Evaluation of the Library’s Economic Performance This paper combined those two method together, i.e. consumer surplus and WTP. In terms of the items with no market substitutes, we use WTP and consumers are enquired directly about their expected price about those items. The price of market substitutes is got through survey, while consumers’ expected price is got with questionnaires. Procedures: Identify the service items to be evaluated Identify the approaches of evaluation Apply those approaches into practice About the Evaluation of the Library’s Economic Performance Service types borrowing users Circulating borrowing journal consumer surplus disk consumer surplus