实训任务1--作业.docVIP

实训任务1 Can I Take a Message? TaskⅠ:Listen the definitions and write out the corresponding words or phrases. Not in service___________________ Connect by telephone____________________ Any of many telephone lines which connect various rooms or offices to the switchboard _________________________________ Look for______________________ A central apparatus at which telephone lines are connected and disconnected__________ A telephone call to be paid by the receiver___________________ Pass through________________ Finish a telephone conversation by putting the receiver back_______________ International Direct Dialling_______________ - TaskⅡListen and supply the missing words. 1 Man: Hello. Operator: I have a ____ call from Calvin Leon. Will you accept the _____? Man: Sure. Put him on 2 Operator: operator. Woman: operator, I’m trying to call ______. Operator: That number is outside this zone. It’s ______ for ___ minutes. Woman: All right. I’ll put in the ____. 3 Operator: Overseas Operator. Which country? Man:Italy Operator: Yes, _____. Man: I’d like to ___ a call to Venice, Italy. Operator: for which date and time? Man: _______ at ______ a.m Operator: what’s your name and ____ number? Man: Robert Smith ______. The number in Venice is_______. Operator: we’ll call you when your call is ready to go through. 4 Woman: Hello. Operator: Hello. I have a _____ call for Mr.Hawkins from Carey Jones. Woman: There’s no Hawkins here. What number are you dialling Operator: I’m trying to reach William Hawkins at _____. Woman: That’s our number, but you’ve made a mistake. Operator: Sorry for disturbing you. TaskⅢ: Listen to several calls that are answered by machines and write down the reasons why each call is being answered by a machine instead of a person and the actions you decide to take. Receiver Reasons Actions Transit Authority ________ _______ Call for Action ________ _______ Charli