2005_A business process context for Knowledge Management教材.pdf

Decision Support Systems 43 (2007) 1062– 1079 /locate/dss A business process context for Knowledge Management T.S. Raghu *, Ajay Vinze Department of Information Systems, Center for Advancing Business through Information Technology (CABIT), W.P. Carey School of Business, Arizona State University, USA Available online 14 July 2005 Abstract Knowledge and management of it emphasize and expect interactions between aspects of business processes including workflow execution, information processing, decision making and motivational structure. As such production and consumption of knowledge occur within these aspects of business processes. Therefore, a business process context provides the justification and rationale for organizing Knowledge Management efforts that address knowledge storage and retrieval, knowledge sharing and knowledge synthesis. Exemplar projects are used to illustrate potential approaches and associated research challenges to addressing Knowledge Management efforts within a business process context. D 2005 Elsevier B.V. All rights reserved. Keywords: Knowledge Management; Business processes; Coordination; Ontology; Knowledge sharing; Information systems 1. Introduction from people and processes to supportive technologies in an organization. The challenge of managing knowledge in organi- Historically there has been a perceived disconnec- zational context lies in effectively harnessing multiple tion between technologists an