导游特殊问题处理及应变能力问题（Special problem handling and strain capacity of guide）.docVIP

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导游特殊问题处理及应变能力问题（Special problem handling and strain capacity of guide）.doc

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导游特殊问题处理及应变能力问题（Special problem handling and strain capacity of guide）

导游特殊问题处理及应变能力问题（Special problem handling and strain capacity of guide） Guide special treatment and strain capacity issues. Txt26 choose self-confidence, is to choose open-minded calm, is to choose in front of the fame and fortune, kui is to choose in self-respect before power, open confident sail break to flow to the former, show fight. Special problem handling and strain capacity of tour guide For objective reasons, the tour group should leave a place early. What should be done with the tour guide? (l) try to make the most of the time, and complete the tour arrangement within the plan. If there are difficulties, the company should be accompanied by a contingency plan, highlighting the most representative local. The most distinctive tourist attractions, make tourists have a basic understanding of the local tourist landscape; (2) report to the travel agency to contact the hotel team, timely check out and check out. Return the car. (3) timely inform the next stop and make changes to the reception plan. 2. How to prevent the occurrence of the leakage event, (l) to carefully read the reception plan, to verify the arrival date, time and place of the tour group, etc.; (2) check the exact time of arrival of the vehicle. (3) arrive at the station half an hour in advance, waiting for the arrival of the team. 3. I went to the airport to pick up a Japanese tour group, but I didnt get the group. How should you deal with the company (l) immediately contact the travel agency to find out the cause; (2) if the delay is not long, the company may stay at the airport. (3) if the delay is longer, the company shall rearrange the reception according to the arrangement of the trip. 4. If there is an accident, how should it be handled? If the wrong answer in the same travel agencies receive two Tours, with the approval of the travel agency, to match can no longer exchange tour groups, but should accompany all exchange tour groups, and apologize to the tourists, if meet the mistake is anoth