商务英语课程Unit 3 Business Calls.pptVIP

UNIT;◆ Speaking Task;Warming-up Practice; 1. Discuss the following questions;Reading Task;1. Why is the telephone considered to be one of the most powerful, efficient and cost-effective business tools you have at your disposal? Practicing good business telephone skills helps encourage clear lines of communication, build rapport and avoid misunderstandings. 2. Which do you think are the five most important tips? (Open) 3. Which of the tips do you disagree with? Why? (Open) 4. Which of the tips do you already follow when making or receiving call in English? (Open) 5. Which of the points do you feel least confident about if you’re using English on the phone? (Open) 6. What aspects of telephoning in English can be improved by more practice? Almost all the aspects can be improved by more practice. 7. Can you add more tips as advice when making business calls? (Open) ;GOLDEN RULES ;BEFORE MAKING A CALL;WAYS OF ANSWERING THE TELEPHONE IN A COMPANY;WAYS OF FINISHING TELEPHONE CONVERSATIONS ;MAKING BUSINESS CALLS;  MAKING BUSINESS CALLS ;CHECKLIST FOR BUSINESS PHONE CALLS ;Listening Task;1) What are telephone conversations expected to do? They are expected to follow certain rules of etiquette to help make the experience pleasant and productive for all those involved. 2) What should you do first when you make a business call? You should first identify yourself and your company. 3) If youre routed to a receptionist or operator, whose name should also be included? The name of the person youre trying to reach. 4) When you are connected with the person, what do you need to do? You need to state the purpose of your call and then be sure to ask if you are calling at a convenient time.;5) How should you answer the phone? You should make sure your first vocal impression is a good one by trying to answer the phone as pleasantly and professionally as possible. 6) When receiving an incoming call, what might be ea