客服个人年终总结（Personal end of year summary）.docVIP

客服个人年终总结（Personal end of year summary） Personal end of year summary XXXX three years ago, the work has ended, and in the unremitting efforts of all staff and adhere to, basically completed the first three quarters of the task. The specific aspects are as follows 1, improve service quality. First, we believe that the companys service quality to step on track to check our service is not enough, so in the beginning we formulated floors served by a part-time assistant manager, floor officers, and we work together, the staff of the daily behavior specification on each floor of the examination, so as to strengthen in the store check the strength. In the second quarter of this year, the service office led the commodity department to carry out team building. The goods department of the regional units, specifically in customer complaints, foreman shift and guide the daily assessment of the implementation of construction, mutual check, department store self-examination, weekly by service two to three joint investigation field and according to the results of LED issued a rectification notice (check the field office staff, by the service personnel in departments foreman, director, manager, floor) site management responsibility, classification management (service office, the department level commodity level to monitor, the manager and the staff level), increase the intensity of. Department cadres are responsible for the on-site management of the Department. When problems arise, they can be dealt with in a timely manner, and it is more conducive to the management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and follow up sales. The third quarter of the total service service quality tracking card was replaced, and the establishment of full service management files, more than the annual discipline employees a total of 6 employees, we will suspend the qualification, training and re entry formalities, to make all the staff to