1. A Theoretical Model for Implementing Quality …（1。）.pdfVIP

International Journal of Control and Automation Vol.2, No.2, June 2009 A Theoretical Model for Implementing Quality Management in an Automated Environment Oswald S. W. Franks PhD. Pr Eng Cape Peninsula University of Technology frankso@cput.ac.za Abstract This paper will present the results of a study which included the development of a quality management model, based on an extensive literature survey, and the empirical validation of the model. The study was designed to address two major research questions: 1. What is a plausible model of the quality management process? Specifically, the study aimed to determine which quality management constructs or practices should be included in a model of quality management. Additionally, the study identified or hypothesized a set of relationships among the underlying constructs, and 2. Which of the hypothesized relationships included in the model were supported empirically by real world data? A review of the literature provided the basis for the answers to both parts of question one. A model consisting of eight quality management practices, and five performance measures was developed. The literature r