analyst insight global delivery locations - …（分析师insight全球交付地点u2026）.pdf

ANALYST INSIGHT Global Delivery Locations - Focus on Egypt (Analyst Insight) Reference Code: BFTC2326 Publication Date: March 2009 CATALYST This brief analyses the strengths and weaknesses of Egypt as an outsourcing destination, and is in part based on a recent Datamonitor analyst visit to see first hand the BPO and IT services sector there. Summary To date, Egypt has had some minor success in attracting enterprises and third party providers to set up contact and technical support centers in Egypt. Some major names, such as Oracle, Orange and Microsoft have set up captive operations in Cairo, while major IT outsourcers such as IBM and EDS (HP) have had a presence there for many years. The country has remained largely under the radar up until relatively recently – but the industry body ITIDA (Information Technology Industry Development Agency) is hoping to turn the country into a major destination for IT and BPO services, through its “EgyptOn” programme. • There is strong government support for the outsourcing industry in Egypt • Egypt has excellent low cost language skills, especially English • There is high availability of suitable graduates with language skills • Egypt lacks experience in managing complex high level BPO and ITO work Global Delivery Locations - Focus on Egypt (Analyst Insight) BFTC2326/ Published 03/2009 © Datamonitor. This brief is a licensed product and is not to be photocopied