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- 2017-07-25 发布于浙江
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assessing the economic value of making the …（评估的经济价值,使u2026）
Point of View
Assessing the Economic Value of Making the Right Customer
Satisfaction Decisions—and the Impact of Dissatisfaction on Churn
By Joel Barbier, Andy Noronha, and Amitabh Dixit,
Cisco® Internet Business Solutions Group (IBSG)
Research shows that addressing customer dissatisfaction issues and improving customer
loyalty can be a very profitable strategy. This paper summarizes Cisco IBSG secondary
research findings that provide useful refer
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