using business process and operations management concepts to improve transparency and to protect stakeholder interest（使用业务流程和运营管理的概念来提高透明度和保护利益相关者的利益）.pdfVIP

Using Business Process and Operations Management Concepts to Improve Transparency and to Protect Stakeholder Interest Germaine H. Saad Widener University Ralph H. Greenberg Temple University Penelope Sue Greenberg Widener University Is Sarbanes-Oxley enough to protect the interests of all stakeholders? Will the Enhanced Business Reporting Framework lead to relevant and reliable reporting? Recent initiatives to increase the relevance and reliability of published financial statements have focused on the needs of equity stakeholders (investors and creditors). Non-equity stakeholders (suppliers, employees, customers and the public) continue to be ignored by these initiatives. Here we argue that incorporation of business process management (BPM) and operations management (OPM) concepts into published reports will address the needs of non-equity stakeholders, as well as better addressing the needs of equity stakeholders. BPM and OPM provide visibility into operations, and more importantly, into managerial decision making. BPM and OPM systems gather information that can significantly benefit users of published reports by increasing the reliability and relevance of those reports. The transaction processing that leads to the current financial statements is often at the lowest level of the organization. It shows the results of multiple decisions, but does not reveal the actual decisions or the risk environment in which they were made. In a sense, current finan