商务交际英语2Chatpter 10.pptVIP

Chapter 10 Nonverbal Communication Nonverbal Communication Nonverbal Communication: A key to Accurate Communication（非言语交流是准确交流的关键）讲的是非言语交流对准确交流的重要性，要理解并掌握以下四个问题： 1.非言语交流的角色 2.书面信息中的非言语标记 3.口头交际中的非言语标记 4.非言语交流的重要性 Nonverbal Communication 第二部分是倾听：一项重要的人际技能。讲三个问题 1.倾听的功能和重要性； 2.有效倾听的障碍 3.有效倾听的技巧 Case:10 1.How would you evaluate these two employees ? 2.In your evaluation ,how important are the nonverbal symbols of each employee? 3.What kinds of listeners are there employees ? 4. In your evaluation ,how important are the listening skill of each employee? 10.1 Nonverbal Communication: A Key to Accurate Communication The roles of nonverbal communication Nonverbal communication is composed of the messages we send without or in addition to words. These messages have a strong impact on us as receivers. Often ,actions speak so loudly that they drown out spoken words. The roles of nonverbal communication 1.Reinforcing the verbal message 2.Contradicting the verbal message 3.Substituting for the verbal message 4.Regulating the verbal message 美国历史上最会撒谎的总统 Nonverbal Symbols in differing cultural and international settings Nonverbal symbols differ among different cultures. Another common difference involve personal space . In other cultures ,appropriate eye contact varies from ours. /content/11/1109/16/258501_163089308.shtml Nonverbal Symbols in Written Message The appearance and correctness of a written document as well as the timeliness of the response send critical nonverbal messages and deserve careful attention. Nonverbal Symbols in spoken messages 1.Body language 2. Touching 3.Space 4. Time 5.Voice and paralanguage 1.Body language Facial expressions Gestures 2. Touching The handshake is the most acceptable form of touching for both men and women in a business environment .it is a gesture used to greet someone and to close a discussion. Other forms of touching such as hugging or backslapping generally not acceptable in business. Businesspersons also must avoid t