导购经验 工作流程（Shopping guide; experience; work flow）.doc

导购经验 工作流程（Shopping guide; experience; work flow） 2 shop business process: preparation for work clothes, wearing the badge and check grooming - cleaning finishing goods shelves, participate in the morning will start to business -- business portfolio planning, customer reception display -- welcome customers -- customers pay attention to the display of goods -- -- the commodity verification - check the documents - package opening the delivery of the goods, commodities -- the introduction of other ancillary products - off - Business - thanks - - meeting environmental health accounts audit organization environmental clearance Clothing size, color, price, fabric and washing method Casual shopping, brand trust, comparison buying Display: from matching products, shop decoration, props configuration, light color, and then to the collocation of products, to create a music atmosphere, quality service, information feedback system in place Cash register and warehouse management, can operate two computer systems of cash register, fill in Operation Survey daily report. For example: the cashier must play every day 3T telephone interviews, historical records of consumption; guide to require customer records, fill in the customer data card, conducive to the development of VIP customers; warehouse to make detailed accounts of the 3 day, a day on duty record MA7 (refers to the average daily transaction than in the last 7 days of sales and the day sales ratio) analysis, based on the MA7 transaction ratio analysis can be seen from Monday to Friday MA7 turnover than significantly lower than the weekend holiday. The head of the * * shop gave me the opportunity to exercise fully so that I could be responsible for the number and account of an area alone every day. Later, each area of more than 1000 units, and regularly transfer goods, replenishment, withdraw, to increase the difficulty of this account, I can do it exactly. * * shop is changing the display every day. After a while of practice