最完整的客房培训计划..docVIP

最完整的客房培训计划---多家国际五星酒店总结2012-4-6 15:12:00| By: ddabacaed 0 推荐 New staff training plan (Housekeeping)汇苗新员工培训计划　　时 间 Time 任务Task　　第1天 The company, hotel security system and the hotellosses公司、 酒店安全制度及酒店损失，Hotel knowledge酒店知识The hotel architecture酒店架构，Maintain a professional appearance保持良好的仪容仪表，Abbreviations in HSKP管家部常用词汇　　第2天 Polite manners礼貌礼节，Maintain safety and security standards 楼层安全和保卫标准,How to read reports and fill in work sheet怎样看报表和填写工作单，Key control procedures钥匙的控制，Each department phone number各部门电话号码　　第3天 Correct use of chemicals正确使用清洁剂，Arrange pantry work car standard工作间和工作车整理标准，Assigning work sheets分房，Drinks the species and prices of consumer goods　　第4天 Entering a guest room进入客人房间，Cleaning of guest rooms清洁房间，How to make up a bed怎样做床，Cleaning of bathroom清洁浴室　　第5天 Correct use of linen正确使用布草，Cleaning of mirrore镜子清洁，Cleaning minibars酒吧清洁　　Correct use of Vacuum Cleaner 正确使用吸尘器，The send laundry program收送洗衣的程序　　第6天 休息　　第7天 Handing guests belongings处理客人私人物品，AMPM check room standard早晚查房标准，Turn down service开床服务，Mini-bar replenish/requisition小酒吧的领用和补充 　　第8天 Guestroom telephones客人电话,Maintain service area服务区域的维护保养，Open guest room doors for guests为客人开门，Shoe shine service擦鞋服务　　第9天 Lostfound procedures失物认领程序，Privacy requested请勿打扰服务，Making a baby cot 做婴儿床，Making a rollaway bed做加床　　第10天 Accident breakage of Guest belonging客人物品损坏的处理，Articles on loan客人借物服务，Guest complaints客人投诉，Wake-up service program叫醒服务程序　　第11天 Guest room flower set up客房鲜花摆放　　第12天 Clean disinfect glass standard杯子清洁消毒标准，Plan health计划卫生　　第13天 Maintenance requests工程维修报修，Fire control knowledge消防知识，The electric safe use电器的安全使用，Babys service托婴服务　　第14天 The company rules，汇苗公司规章制度，Tips小费　　第15天 Thoroughly clean大清，Expired drinks过期酒水