职位描述-旅游知识培训主管..docVIP

职位描述文件 职位识别信息 职位名称 Head, travel Academy 所属部门 Contact Center 职位编号 CCSZ0009 所在城市 SZ 工作地点 Contact Center 出差要求 □无□偶尔□经常□常驻 版本号 V1.0 生效日期 2005年6月15日 VP, Operations 汇报职位 直接下级职位 Asst. Manager, Training Leaders Training Administrator 人员管理权限 薪酬 □无□建议权 □决定权 直接下级人数 绩效 □无 □建议权 □决定权 直接管辖团队 配备 □无 □建议权 □决定权 业务指导职位 Sr. VP, Contact Center; General Managers of other departments 对职位产生影响的外部机构 受到职位影响的外部机构 任职资格 教育程度 Graduate 专业方向 Human resource, Training, Aviation or psychology related 工作经验 7 years Training and Development 经验 in which 3 years should be in managerial role 行业经验 培训经历 管理技能 Control Planning Delegation Coordination 专业技能 Training academy in airline, hotel, travel or service industry 通用技能 Communication Leadership and people management 职位目的与职责 职位目的（存在的理由，限制和目标） To provide quality training services to support efficient operations of the contact center as well as various business lines of the company as a whole. 职责范围 (名称、定义、该职责所要达到的结果/目标) 责任级别 （全部/部分/协助） 衡量标准 (数量、质量) Operational level To prepare, approve and closely monitor departmental operating budget and expenses. To formulate short term and long term training and development plan as to enabling competent staff being trained up and achieve revenue and customer satisfaction target To collaborate with fellows team in order to accurate foreseen the ever changing internal customers training requirements To propose and engage external training vendors as to provide any developmental and special trainings. To act as gap-keepers and ensure all the new recruited can meet min. operating standard before releasing to Operation Teams. To plan and implement e-learning portal and measure its effectiveness. To partner with recruitment team and ensure non-stopped supply of competent human resources. To lead and motivate teams, monitor performance and work with buddy teams to continuously improve work process, policies and procedures. To identify tertiary institutions and implement bridging programs to grow pot