酒店市场销售部培训--活动跟进..docVIP

酒店市场销售部培训--活动跟进 Task 任务：FOLLOW UP ACTION 活动跟进 Code 序号： OH-SM-CS-D005 Objectives目的：At the end of this session, each trainee will be able to 在培训结束后，每位受训者应能： Familiar with the follow up steps. 清楚了解活动跟进的每一个步骤。 Effectively solve any problems. 有效解决活动过程中所发生的问题。 Standard标准： Refer to SP 参照标准与程序 Resources培训器材：Flip Chart 白板, Hand Out 培训资料. Method 培训方式 Training Steps 培训步骤 Time 时间 Introduction 介绍 Prepare on Flip Chart 准备白板 Contents 内容 Practice 练习 Summary 总结 Show “W.I.F.M.”(objective) 表明从此课所能学到的内容(目标) Familiar with the follow up steps. 清楚了解活动跟进的每一个步骤。 Effectively solve any problems. 有效解决活动过程中所发生的问题。 The course should be divided into three parts: 课程可分为二部份： Explain the steps to. 讲解每一个步骤。 Emphasis the key point of steps. 强调重点步骤。 This session will be divided into two parts: 本结课将分为二部分： Explain each step to the trainees. (refer to s p ) 促步讲解每一步骤。(对照标准与程序) Before the event 活动之前 During the event 活动之中 After the event 活动结束 Give concern example. 讲解过程中举例说明。 Suppose a situation, a client comes for a event, and each trainee have the chance give the suggestion according to the steps below. 假设一个情景，一位客人想要预定一个活动， 每一个学员应根据上述步骤给客人以建议。 Ask few trainees to repeat the steps of making the contract and reach the correspondence with the client. 提问一部分培训生复述如何与客人签定合同及达成相关协定的步骤。 Review today’s content. 复习今日内容。 Emphasis the key points. 强调今日重点。 Ask some question about each point. 应重点问题提问。 10min 5min 5min 50min 30min 20min 10min Total: 70min Method 培训方式 Training Steps 培训步骤 Time 时间 Page 2 of 2 Page 1 of 2