宽带简单故障处理（Broadband simple fault handling）.docVIP

宽带简单故障处理（Broadband simple fault handling） ADSL failure pretreatment process (trial) At present, the three hot issues of broadband Internet users complaints are that they cant surf the Internet, they cant get online, they cant use the Internet, and they cant access the website after dialing or dialing. Frequent drop faults mainly refer to the transient interruption of the network and the return to normal after dialing. The slow speed of the network means that the network speed is much lower than the users application bandwidth. The first thing we call a phone call is to identify the users status, identify the type of failure, and then understand the users needs while talking to the user. Our words are easy to understand let users understand how to cooperate with our judgment, and to have certain professional and rigor to let the user feel to talk with him is a professional and technical personnel, also, humble, and user explain telecom maintenance range. One: ADSL users cannot connect to the Internet processing process Broadband check after taking part into the users home the first thing to do is look at the cat, according to the cat on the state of the lights again to enter the next process, so we ask users: pta device (your cat) there are a few lights on, which a few bright now? According to the cat, there are a number of lights, which color of the cat, which is printed on the ZXDSL or HUAWEI to learn the device type, and then proceed to the next judgment from the status of the power lamp, signal lamp, and the network card lamp. Below are the meanings of various device lights and pictures of cats. Please remember. 5 light zxdsl831: Indicator light color function Online instructions for 100M green 100M Ethernet Online instructions for 10M green 10M Ethernet PWR green power indicator: light: power on/out: power off DSLS green always bright: ADSL connection is established and activated Slow flash: ADSL line cannot establish connection Flash: an ADSL connection is bein