Gartner IT Key Metrics Data Summary Report - （Gartner关键指标数据总结报告-）.pdf

Gartner IT Key Metrics Data 2012 IT ENTERPRISE SUMMARY REPORT This report contains database averages and only represents a subset of the published metrics and prescriptive analysis available through Gartner Consulting’s Benchmark Analytics capabilities. Gartner IT Key Metrics Data 2012: IT Enterprise Summary Report Jamie Guevara Eric Stegman Linda Hall Thank you for your participation in the IT Key Metrics Data Survey. This IT Key Metrics Data 2012 Summary Report provides an overview of IT Spending and Staffing Key Metrics. Sourced from Gartner research notes (RN): RN# IT Key Metrics Data 2012: Executive Summary, RN# “IT Key Metrics Data 2012: Key Industry Measures: Cross Industry Analysis: Current Year,”this document only contains a subset of the published content. The Gartner IT Key Metrics Data reports contain relevant database averages from a subset of metrics and prescriptive engagements available through Gartner Benchmark Analytics. These database averages do not account for individual variations of unique competitive landscape, business scale, IT complexity or demand which may be justified by specific business needs. Complexity and demand for IT services should always be considered in the context of a cost or performance evaluation as these factors often dictate long term support requirements. IT Key Metrics Data should be used as a high level directional indicator and in the creation of planning assumptions and not viewed as an absolute benchmark. To participate in additional IT Key Metrics Data studies in exchange for IT Key Metrics Data research, go to:  /surveys To review case studies of prescriptive solutions delivered by Gartner’s Benchmark Analytics, go to:  /technology/consulting/benchmarking/benchmarking- case-studies.jsp For more information on Ga