提高旅客运输服务的方法（Ways to improve passenger transport services）.docVIP

提高旅客运输服务的方法（Ways to improve passenger transport services） Passenger transportation is passenger transportation, serving passengers, and passengers are God. Only the God and the home are used to transport passengers. Chinese railway has a history of difficult century, in effect known as the iron boss concept, it seems that as long as it is working on the railway had a secure job, the work is at a low state, passenger service quality of staff is not high, poor mental state, service attitude is not good, no passenger ticket and baggage do not supply, service didnt praise. The whole passenger service is very passive. Especially in highway and railway passenger transport to carry out competition from all aspects into the soft state. In view of the current situation, we launched a big discussion on where and where the transportation revenue will come from, and we should make use of scientific management to tackle key problems in QC, so as to improve the professional quality and strive for the highest standard of service. The first step of service quality management: Strengthen the training of science and technology, and achieve the standard of professional knowledge. To improve the professional quality of workers as a solid foundation for improving the quality of service. Make business study arrangements and long-term plans. The question of the day, each class before the question, a monthly quiz, a quarterly test, and the test result in the allocation of funds. By carrying out the business of learning, and formed a full passenger service wind, everyone back gauge, school regulations, with regulations, according to each class without ticket and problems, combined with the rules of learning theory and implementation, and effectively improve the service quality, the passengers asked not to live, business learning 100%. Second steps of service quality management: Change service attitude, service level up to standard. Passenger service is an important work, as the new situatio