知识管理的现状、方向和方法(上)（Status, direction and method of knowledge management (upper)）.docVIP

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知识管理的现状、方向和方法(上)（Status, direction and method of knowledge management (upper)）.doc

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知识管理的现状、方向和方法(上)（Status, direction and method of knowledge management (upper)） Topic 1, what is knowledge management A sword was displayed in the terracotta warriors, and when excavated, the body of the sword had been crushed by the rock. The archaeologists pulled the sword out, and the sword suddenly became straight again! Buried in the earth for 2000 years, it will still be intact, and can still be chopped. Today we have computers and high technology, but todays smelting technology cant make such a sword. Why is that? Qin shi huang buried the people who made the sword, and the inner palace and the weaving office of the qin dynasty did not record the craft of the sword, so the craftsmanship of the ancestors was lost. In terms of enterprise management, the reason for this pain is that there is no knowledge management. Case 1: Foreign companies prefer standardisation: whether its customer visits, vivid, marketing meetings, companies give you a set of standard procedures. Newcomers learn the standard by the door, and then work according to standards. Think about: What are standardized management contributions? 1. Performance tracking and assessment: everyone has a goal and a unified path, so that the supervisor can check, evaluate and review the quality of subordinates work. 2, summarize the experience and training: standard and the model itself is once upon a time people experience - predecessors did, they do so successfully, latecomers standing on the footprints of predecessors, copy the successful experience of predecessors, on the basis of innovation again, repeat and the probability of error is small, you can get a higher efficiency. This process of standardization and modeling is actually a kind of knowledge management - knowledge and experience can only be passed down to something tangible. In the work practice, and constantly explore refining the experience and lessons, to rise to the theory - become knowledge product, through training and management means to