酒店客房管理制度基础知识（Basic knowledge of hotel room management system）.docVIP

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酒店客房管理制度基础知识（Basic knowledge of hotel room management system）.doc

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酒店客房管理制度基础知识（Basic knowledge of hotel room management system） 1) normalization of service facilities Service facilities are the material basis for providing excellent service in guestrooms. As the saying goes, you cant make bricks without straw, without proper service facilities, providing quality service is a hollow word. The standardized service facilities mainly include four aspects: 1. The facilities must be fully equipped. Guest room facilities must be complete. From the perspective of the requirements of service standardization, the main facilities include: bed, bedside table, desk, sofa, chair, table, sofa, carpet, air conditioning, wall lamp, table lamp, floor lamp, acoustics, closet, TV, etc. 2. The quality of the facilities must be excellent. The above facilities and equipment are basically the same in terms of quantity. But in terms of quality, it is different because of different room level specifications. To the specific requirements of the equipment quality is: beautiful appearance, quality is good, unified style, style, color matching, pay attention to the various levels, various kinds of room is consistent with the same kind of service facilities, can not give the guests with a patchwork of feeling, to reflect the grade of guest room. (ii) standardization of service supplies Room service supplies are directly consumed by guests and are also the material basis for providing quality services. If the service supplies are not full and the quality is inferior, the standard quality service cannot be provided. The specific requirements for the standardization of room service products are: 1. Disposable goods must be equipped with the specifications to ensure the needs. Guest rooms use disposable items that need to be replenished every day. These items should be supplied according to the room/day rate to ensure good quality. 2. Customers must meet the standard and update them in time. The bed sheets, pillowcases, towels, bath towels and other cotton goods an