高校图书馆开展faq网络服务的思考（Thinking about carrying out FAQ network service in University Library）.doc

高校图书馆开展faq网络服务的思考（Thinking about carrying out FAQ network service in University Library） Carry out FAQ network service ninth September 2010 third volume Library Information Forum Academic Library and Information TribuneVol. 9 No.3S.2010 India University Library on Chen Jiaqi (Library of Yunnan University Yunnan Kunming 650091) Abstract: This paper summarizes the connotation of FAQ services, through the example query, statistics and an overview of 19 more representative FAQ service development present situation of university library website the summary of the present stage of Chinas University Library to carry out the FAQ service problems, and put forward the organization and construction of FAQ library advocate providing FAQ service, University library. Key words: University Library; FAQ; classification number: 6252. 6Some Thoughts about service University Library Carrying out FAQ ServicesCHEN Jia-qi (Yunnan University, Yunnan Kunming Abstract: This article outlines 650091) the FAQ service connotation, sums up the present situation through counting19 University Libraries websites to survey the libraries carrying out the FAQ service. Then summarizes presentproblems and proposes that the university library should organize and construct the FAQ database and advocateFAQ service. Key words: university library; FAQ service1; V 3-,.RFAQ English is the phrase Frequently Asked Questions three words acronym, translated into Chinese: FAQ sichuan. FAQ services, information consulting services for common problems, usually according to the library reference service for readers of the long-term practice and investigation, the readers are most likely to ask or to ask some questions and answers editor, and establish a link in the library Web site home page prominently, in order to facilitate the user query [[2. FAQ) as an online reference and consultation service, is not only an important part of online reference, is also one of the consulting service on the important information so