激励员工的艺术与工作的受益人面对面（The art of motivating employees face to face with the beneficiaries of the work）.doc

激励员工的艺术与工作的受益人面对面（The art of motivating employees face to face with the beneficiaries of the work） With another person only five minutes of interaction can significantly improve your weekly productivity? Professor Adam Grant Walton School of management (Adam Grant) believes that in a work environment, the answer is yes. Grant will have most of their occupation career, into those factors stimulate the enthusiasm of the staff of the various kinds of environments, from the telephone service center and mail order pharmacies, lifeguard team to the swimming pool, Grant research work environment is very broad in scope. Grant believes that in all of these work environments, those who know their work can bring meaningful positive impact to others not only employees, employees who are absolutely ignorant of than happier, but also much higher effectiveness. It sounds disgusting, but Grant has to prove this conclusion in a series of research papers. In one experiment, he studied in a public university telephone service center employees, their job is to potential donors to the Universitys call. This may be a bad job: employee salary is not high, but also frequently been because dinner received the phone who is not happy to. The employee turnover rate is high, at the same time, low morale. So, how do you motivate them, let them continue to call, and will Everfount to attract donations coming in? A relatively easy solution is to introduce them to people affected by these donations. A study conducted in 2007, Grant and a team of researchers from the University of Michigan, they are (University of Michigan) Elizabeth Campbell (Elizabeth Campbell), Grace Chen (Grace Chen), David Lapedis (David Lapedis) and Keenan Cotton (Keenan Cottone) - a group of employees for the call center service arrangements for the interaction between activities with a scholarship students, the university student is the beneficiary to raise donations. This interaction and together not for a long time, but on