销售员简单材料.docVIP

Customer Service Process First impressions — 第一印象 Greeting the customer — 招呼顾客 saying it with a brighter smile and polite — 微笑，有礼貌 Hello, / Hi – 您好 How are you? / How do you do? – 您怎么样？ Good day, good morning, good afternoon, good evening – 早上好，中午好，晚上好 It’s great (good) to see you. / Glad to meet you. – 很高兴见到您 It’s great (good) to see you again. – 很高兴再次见到您 Welcome to our restaurant/ shop/store. – 欢迎光临我们饭店/专卖店 Hope you enjoy your meal. – 希望您用餐愉快 Helping the customer – 协助顾客 recommend items of its one of our popular items 推荐流行饰品 pay attention to customer’s need 关注顾客需求 Can (May) I help y