直营连锁餐饮业员工教育训练对绩效评估之影响以 - 登出系统 - 岭东 .PDF

摘 要 本研究目的旨在探討直營連鎖餐飲業之員工教育訓練與訓練績效評 估，並以 1010湘台中區分店為例。本研究將教育訓練成效之評估分為三個 層次，分別為反應層次、學習層次及行為層次 ；工作績效分為情境績效與 任務績效等兩因素。並針對台中三越店及台中誠品店之之領班級以下 (含領 班)內外場同仁發放 57份問卷。共回收 55份有效問卷，實際有效問卷為 55 份，有效回收率為 96% 。以 SPSS 套裝軟體進行分 析，採用敘述性統計、t 檢定分析、變異數分析、信度分析及皮爾森相關分析 等方法。 此研究結果顯示： 1. 受測員工對於教育訓練中滿意程度最低的問項顯示女性較重視 工作輪調，而顯示男性較看重主管的意見或方法。 2. 受測員工對於績效評估中情境績效滿意程度高於任務績效的問 項，顯示出填答者情境績效的工作內容需加強。 3. 透過 SPSS 結果顯示，需針對訓練時段及師資部份仍須改善，並 提升員工對公司的熱愛、工作行程安排與情緒上之管理。 關鍵詞：教育訓練、績效評估 1 Abstract The purpose of this study was to investigate the direct chain catering staff education 1010 Hunan, Taichung District as an example. In this study, reference Kirkpatrick,(1994) proposed classification , education and training is divided into three factors the level of behavior and response level and learning level ；Performance evaluation is divided into two factors of contextual performance and task performance. Against the following the Taichung Mitsukoshi Department Store and Taichung Eslite Store in the collar (including the foreman) inside and outside the field colleagues issued 57 questionnaires, recovery of 55 valid questionnaires. The actual valid questionnaires was 55, the effective recovery rate of 96% .Analyzed by SPSS software package, using descriptive statistics, t-test analysis, variance analysis and reliability analysis and other methods. The results of this study show: 1. A subject staff education and training in the lowest level of satisfaction questions show women attach more importance to job rotation, while men are more valued competent advice or methods. 2. By measuring employees for