Customer experience happens in the contact （客户体验的接触）.pdf

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2017-08-05 发布于浙江
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Customer experience happens in the contact （客户体验的接触）.pdf

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Customer experience happens in the contact （客户体验的接触）

Customer experience happens in the contact center Learn how to optimize every experience and build loyalty, with insights from Shaun Smith WHITE PAPER Cincom in-depth analysis and review Customer experience Table of contents happens in the Your brand on trial in the contact center . . . . . . . . . . . . . . . . . . 1 contact center Four components of the successful experience . . . . . . . . . . . . . 1 Learn how to optimize every experience and build loyalty, with insights from Shaun Complacency: the enemy of the customer experience . . . . . . . 3 Smith How to be a customer experience standout . . . . . . . . . . . . . . . 3 WHITE PAPER It really does happen in the contact center . . . . . . . . . . . . . . . . 5 Cincom in-depth analysis and review No barriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About Shaun Smith Shaun is a leading consultant in helping organizations Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 differentiate through customer service and deliver their brand through their people. He is an inspirational presenter and respected author with a wealth of worldwide practical experience. Shaun has been a key catalyst in expanding About Cincom Synchrony™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 management focus from the tactical issues of customer service t