部门培训手册 banquet.docVIP

部门培训手册 Departmental Training Manual 餐饮部- 宴会服务 Food Beverage – Banquet Service 目录INDEX 1. 欢迎信WELCOME LETTER………………………………………………………………………………… 2. 酒店概况HOTEL OVERVIEW……………………………………………………………………………… 餐饮部Food Beverage………………………………………………………………………… 前厅部Front Office………………………………………………………………………………… 客房部Housekeeping…………………………………………………………………………… 3. 部门概况DEPARTMENT OVERVIEW……………………………………………………………………… 部门目标Objective of Department…………………………………………………………… 部门组织结构图Organization Chart of Department………………………………………… 相关分部门概况 Overview of Related Sections……………………………………………… 4. 分部门概况SECTION OVERVIEW……………………………………………………………………………… 运作时间Operating Hours………………………………………………………………………… 特点Special Features……………………………………………………………………………… 部门组织结构图/Organization Chart……………………………………………………………… 员工数量/Number of associates………………………………………………………………… 部门目标/ Section Goal……………………………………………………………………………… 5. 员工照片ASSOCIATES PHOTOS………………………………………………………………………………….. 6. 排版表DUTY ROSTERS …………………………………………………………………………………………. 7. 仪容仪表标准GROOMING STANDARDS……………………………………………………………………… 8. 卫生/ 安全标准HYGIENE / SAFETY STANDARDS……………………………………………………………… 9. 工作职责和要求JOB DESCRIPTIONS SPECIFICATIONS……………………………………………………… 10. 工作任务清单TASK LISTS……………………………………………………………………………………… 11. 工作任务细化TASK BREAKDOWNS…………………………………………………………………………… 12. 培训计划TRAINING PLANS…………………………………………………………………………………… 13. 培训资料 TRAINING MATERIAL……………………………………………………………………………… 专业术语缩写表 Acronym List……………………………………………………………………… 常见问题与回答Frequent questions Answers………………………………………………… 1. 欢迎信WELCOME LETTER Dear colleagues 敬爱的同事 On behalf of the food Beverage Team, I would like to warmly welcome you to be a member of our Dynamic Food Beverage Team. 在此，我仅代表餐饮部团队，热烈欢迎你成为我们充满活力的餐饮部团队的一员。 We appreciate your choice in joining us and to contribute your experience to the Food Beverage Division and to the Hotel as a whole, and together we can strive for the highest services we can offer to our discerning Guests. 感谢你选择加入我们，为餐饮部及整个酒店贡献你的知识与经验。由我们一起努力，为向我们的客人提供最优质的服务而奋斗。 We look forward to your contribution and ass