抱怨信写法课件.pptVIP

( 地址 ) 从小地址到大地址 ( 日期 ) May 28 , 2004 Dear Bob , (称呼) I’m writing to tell you that….__________________ _______________________________________________________________________________ (结束语) Best wishes ! ( 谦称 ) Yours sincerely , ( 签名 ) Li Hua ;2;January ( Jan. ) 一月 February ( Feb. ) 二月 March ( Mar. ) 三月 April ( Apr. ) 四月 ( May 五月, June 六月, July 七月不缩写 ) August ( Aug. ) 八月 September ( Sept. ) 九月 October ( Oct. ) 十月 November ( Nov. ) 十一月 December ( Dec. ) 十二月;写书信时: 开头语--- I’m glad to hear from you . How nice to hear from you again . I’m writing to tell you something about … Your letter of ( August 29 ) came to me only yesterday . I really don’t know how to thank you for your help / kindness … 结束语--- Please give my best regards to …. Wishing you success I’m looking forward to hearing from you soon. Best wishes ! / Best wishes to you ! 谦称: Yours sincerely , Yours truly , Yours respectfully , ;1.Letters of complaint ( 抱怨信 ) : 购买的商品发现有毛病,对商品质量, 或某项服务不满意, 你会写信投诉,提出意见.这类投诉信或抱怨信属于公务信函 ,用词比较正规,没有客套语. 2. 格式: 称呼不必写出收信人的姓名, 只需简单地写 Dear Sir(s) 3. 一般包括三个内容: 1). 写信的目的 2). 投诉或抱怨的内容 3). 处理意见和要求.书写简洁,开门见山,直截了当.;Dear Sir , I’m writing to say that I’m not satisfied with the fridge I bought two weeks ago . I found something wrong with it . The “ COLD CONTROL ” doesn’t work well . Also , when it starts it makes a loud noise . I rang your service center several times , but nobody came . I hope you’ll look into the matter and send someone to repair it or change another one for me . Or else , take back the fridge and I’ll get my refund . I’m looking forward to your reply . Thank you . Yours sincerely ,