员工40种对抗行为化解技巧及风险防范.doc

《员工 Resolution?Skills?with?Operation?Practice?and?Risk?Control?of?Employees’?40?Defiant?Behaviors 上海7月10日??|??北京6月23日?|?深圳6月16日 主办方:?朝邦咨询?|?参会投资:?2500RMB/1位??4500RMB/2位??6000RMB/3位 课程背景?Course?Background： 有人的地方就有冲突和对抗。劳动关系管理领域中的冲突和对抗更为常见，如员工拒不愿签订合同、拒不服从工作调整、拒绝签署公司的文件……。工作中的冲突与对抗，会迅速地传导并影响其他员工，且可能导致有害的后果。处理员工对抗行为，同时避免犯法律上的失误对于每个员工主管和HR来说都是一次挑战。为此，我们特邀劳动法与员工关系管理实战专家，为您全面剖析劳动关系管理中常见的员工40种对抗行为，并传授化解之道。 As?long?as?there?are?people?in?a?setting,?there?will?be?conflicts?and?defiance,?which?are?more?usual?in?labor?relations?management?with?examples?that?employees?refuse?to?sign?their?contracts,?obey?the?arrangement?of?job?transferring?or?sign?the?company?documents,?etc.?Conflicts?and?defiance?at?work?will?spread?quickly?and?affect?other?employees?which?might?lead?to?bad?results.?It?is?a?challenge?to?solve?the?problem?of?employees’?defiance?and?avoid?legal?mistakes?at?the?same?time.?Therefore,?we?invite?the?expert?of?labor?law?and?labor?relations?management?to?give?you?a?comprehensive?analysis?of?40?usual?defiant?behaviors?of?employees?and?advise?you?how?to?resolve?them.? 谁应该参加?Who?Should?Attend: 企业人力资源总经理、副总经理，人力资源总监，人力资源经理、员工关系经理等人力资源专业人士 HR?specialists?such?as?HR?president,?HR?vice-president,?HR?director,?HR?manager,?ER?manager 课程大纲?Course?Outline: 一、劳动关系管理中的冲突与对抗/The?Conflict?and?Defiance?in?Labor?Relations?Management? 1、冲突与对抗的概念； ?????The?concept?of?conflict?and?defiance 2、冲突与对抗的特点； ?????Features?of?conflict?and?defiance 3、冲突与对抗的分类 ?????The?classification?of?conflict?and?defiance 4、冲突与对抗的根源； ??????The?root?of?conflict?and?defiance 5、冲突与对抗的管理 ??????The?management?of?conflict?and?defiance ?二、招聘中的3种对抗行为及化解技巧?/Three?Defiant?Behaviors?in?Recruitment?and?Resolution?Skills 1、搜集证据，提起诉讼； ?????Collect?evidence?and?litigate 2、弄虚作假，提供不实信息； ?????Practice?fraud?and?provide?false?information 3、隐瞒实情，回避有关信息 ?????Cover?up?and?avoid?relevant?information 三、签约中的5种对抗行为及化解技巧?/Five?Defiant?Behaviors?of?Signing?a?Contract?and?Resolution?Skills 1、拒绝签订劳动合同； ?????Refuse?to?sign?the?labor?contract