Attitudes and Perceptions - jblearning.com（态度和看法u2014u2014jblearning.com）.pdf

47688_CH03_043_076.qxd 3/9/05 4:49 PM Page 43 C H A P T E R 3 Attitudes and Perceptions Jeffrey Pickens, PhD Learning Outcomes After completing this chapter, the student should be able to: 1. Appreciate the importance of attitudes to understanding behavior. 2. Understand the three components of attitude. 3. Understand how attitudes can be changed. 4. Understand how perceptions allow individuals to simplify their worlds. 5. Understand the four stages of the perception process. 6. Understand social perception and the various subgroups. 7. Understand the importance of using objective methods for employee selection. OVERVIEW This chapter explains how understanding the psychology of attitudes and perceptions can help us better manage the employees of the health services organizations in which we work. Psychological principles, when applied to organizational behavior issues, can assist healthcare managers Dr. Jeffrey Pickens is an Associate Professor of Psychology in the Department of Social Sciences and Counseling at St. Thomas University in Miami, Florida. He earned a Master of Science in Psychology from the University of Florida and a PhD in Psychology from Florida International University. Prior to joining St. Thomas University, Dr. Pickens served as Research Director for Family Central Inc., a large mental health and family services organization, and as Associate Dean of the Touch Research Institute