BODY LANGUAGE PAHO（肢体语言泛美卫生组织）.pdf

BODY LANGUAGE Introduction Body language is an important – and often decisive – factor in risk communication. This is especially true of communicators, who need to show congruency between the oral information and their body language when transmitting a message, because only if they manage to do so will the message be effective. Body language is an element in communication that we should be very much aware of because it gives clues to the character, emotions, and reactions of an individual. Our state of mind is expressed in our body language. For example, if we doubt something we hear, we raise an eyebrow. If we feel puzzled, we scratch our nose. We cross our arms to isolate or protect ourselves. We shrug our shoulders to express indifference. We wink as a sign of intimacy. If we are impatient, we drum our fingers. We strike our forehead with our hand when we have forgotten something. We rock when we feel anxious, and we sway backwards and forwards on our feet when we are in a situation of conflict. An inexperienced speaker in an auditorium expresses his anxiety by moving from one side to another, staring at the ceiling, walking round in circles, or rubbing his hands together. An awareness of body language is often the key to successful personal relationships and it can be the secret that enables so many people to manage others. Some individuals seem to have the knack of interpreting body language and manipulating people with their bodies as well as their voices. Knowledge of the body language of the other person and the ability to interpret it make a person aware of his or her own body language. This awareness, in turn, leads to greater self-control and more effective communication processes. If you