商业分析展示PPT模板课件.ppt

What is ITIL and Why Should I Care?;The big shifts in business;CIO vs. CEO Priority;Minimize risk: Ensure security and continuity of internal business operations, while minimizing exposure to external risk factors;Defining, Measuring and Assessing “Agility”;“A set of related components provided in support of one or more business processes. The service will comprise of a range of Configuration Item types, but will be perceived by the customer and users as a self-contained, single, coherent entity.”;What is an IT Service?;Either your Infrastructure determines your Service Level Or Your Service Level determines your Infrastructure.;How we got here…;Information Technology Infrastructure Library Result of years of analysis and research Currently consists of 7 books providing guidance on the planning, delivery and management of quality IT services to support their business. THE de facto global standard of IT Service Management best practices ITIL is Vital! It’s not a question of whether you’re doing IT Service Management or not… it’s a question of how well - or poorly - you’re doing it!;;certification bodies: ISEB (The Information Systems Examination Board) – UK EXIN (Examination Institute for Information Science) – Netherlands available certification: Foundation Certificate – entry-level multiple choice exam Practitioner’s Certificates – for specific disciplines; pass in-course assessments and a case-study based multiple choice exam Manager’s Certificate – requires passing 2 three-hour essay exams after successfully passing an accredited 10 day training course (ITIL accreditation demonstrates that an individual has met the standards as set by an examination certification board comprising representatives from OGC, itSMF and the examining boards.) ;Core ITIL? Service Management Processes;Source: IT Service Management, ITSMF;Integration;Business;“Bold Fusion” Alignment;Relationship between people, process, and technology; Reduced risk and implementation time Low