jiaju（家驹）.docVIP

jiaju（家驹） It is not a pleasure for a customer to buy furniture, he is very painful. Why? Because so many brands of furniture, so dazzling. If it wasnt for home decoration or moving furniture, I dont think anyone would visit the furniture city. Therefore, the shopping guide must first have such a mentality, I help customers solve the pain. The highest level of sales is serving the people. First, build trust quickly: It looks like the industry experts. Pay attention to the basic business etiquette. The customer witness (customer letters, lists, messages) The witness (celebrity magazines, professional media) The witness (certificate authority)?????? (ask) for questioning. Ten, effective listening skills: Be sincere and listen carefully. The station / sit in the customer left notes. (on the left, its easy for the customer to see you and you write it. Its not easy to see the words on the right.) Gaze at the other persons nose and forehead. And dont interrupt, not to interrupt (interrupt in the customer try not to speak at midway) Dont make a noise (just nod and smile) The re confirmation (at the time of recording to allow customers to confirm what he said, can enhance his sense of achievement at the same time, he contributed to the psychological identity, accelerate the signing) We do not understand the question (listen to dont understand, there is no clear place, timely questioning) We do not organize language (do not go to thinking about how to ask and answer in my heart) To pause for 3 ~ 5 seconds (at the beginning of talking, pausing for 3 ~ 5 seconds, one can make the customer for their breath, and get a clue.) The nod and smile (kept nodding and smiling in the course of conversation,) Such praise (start, all communication is captured the hearts of the people, the most effective method of establishing trust) Sincerity comes from the heart. Flash point (compliment customer flash point) Specific (not large, specific to one point) Indirect (indirect praise will be more