电脑高手（computer expert）.docVIP

电脑高手（computer expert） The first chapter is fault handling method First, the complexity of the network The general network includes routing, dialing, switching, video, WAN (ISDN, frame relay, ATM,...) LAN, VLAN,... Two. Fault handling model 1, defining the problem (Define, the, Problem) Describe the symptoms and potential causes of the fault in detail and accurately 2, collect detailed information (Gather, Facts) R information sources: key users, network management systems, routers / switches 1) identify symptoms: 2) reproduce faults: check faults still exist 3) investigate the failure frequency: 4) determine the scope of the failure: there are three ways to establish the scope of the fault Outside-In Troubleshooting: usually applied to multiple hosts that cannot connect to a server or server set Internal to external failure handling (Inside-Out, Troubleshooting): Divide-by-Half Troubleshooting 3. Consider possible situations (Consider, Possibilities) and consider possible causes of failure 4, establish an action plan (Create, the, Action, Plan) 5, Plan Action (Implement the deployment plan) Used to correct the cause of network failure. From the most likely source of trouble, think of processing methods, each completed a step to check whether the failure is resolved 6. Observe the outcome of the action plan (Observe, Results) 7, if the action plan can not solve the problem, repeat the above process (Iterate as Needed) Three, make changes to the record After solving the problem through the action plan, it is recommended to record the records as part of the troubleshooting and to record all configuration modifications. The second chapter is network documents I. network baselines The easiest way to solve a network problem is to compare the current configuration with the previous configuration. The baseline document is made up of different network and system documentation, which includes: Network configuration table Network topology diagram ES network configuration table