车险理赔（picc）.docVIP

车险理赔（picc） Key words: auto insurance claims way international innovation network technology information technology services In the title paper [Abstract] the new economic era, the auto insurance business philosophy, management mode, operation method is Change of modern insurance claims and traditional methods also have many different, such as customer oriented, network technology In order to improve the core competitiveness of the means, the diversity of services, and there are many problems, such as customer Guide To the idea of not fully in place, management is not advanced, extending the service level is not high. Chinas auto insurance management For showing with the international practice, using new technology to speed information technology, the trend of service innovation. The characteristics of modern insurance claims (a) customer oriented Customer resource is the basis of insurance company to survive, to provide convenient and fast claims service to customers, Improve customer satisfaction, is the main means to retain existing customers and new customers. In the auto insurance claims The main measures in insurance company: 1. Business Hours. Such as: a unified national customer service phone, 365 days and 24 hours accepted The case; 2. to simplify the claims process and implement small claims procedures, fast claims; 3. the convenience of customers, the nearest data, the nearest settlement; 4. strengthen the cooperation with other departments. Such as: recommended repair factory or repair factory as a special service station, Customers in the recommended repair factory repair, ensure the quality and construction period, the insurance company and the repair factory direct settlement repairs; In cooperation with the glass shop, installed by the glass shop on behalf of the survey, and regularly with the glass shop settlement; cooperate with the hospital, the injured Doctor from deposit, in cooperation with the bank, claims paid directly to customer accounts and