店长导购培训一（A guide training manager）.docVIP

店长导购培训一（A guide training manager） The work area of the store will be divided into three parts: 1, sales area; 2, the checkout area; 3, bin Guan Qu First, organizational structure Store structure: the store manager (the owner) warehouse manager clerk cashier Two, the clerk duties [one] essential mentality 1, there is love, patience and good; 2, do not care about personal time; 3, actively participate in the activities of the shop, 4 shops; investment, business cooperation, tension; 5, can communicate with each other, get along well with colleagues; 6, do customer first; 7, responsible and self-motivated; 8, have a broad mind, can accept criticism and self-criticism. [two] job responsibilities 1, improve store management: Mastering the goods display skills; keep tidy and clean store shelves; daily maintenance and lighting model. 2, establish a good image of the company: pay attention to personal grooming and instrument; friendly, polite and sincere; daily maintenance POP advertising and promotional posters. 3, provide professional sales service: grasp the rich product knowledge; accurately capture the customers psychology, timely promotion; keep the cordial and friendly attitude and thoughtful service in the entire sales process. 4, collect product market data: collect the color of the product, price and function of data collection; POP advertising and promotional items such as the use of relevant publicity materials; collect information of competitors; make daily sales records and timely feedback. 5, timely replenishment proposal: according to the product in a timely manner to the company proposed the replenishment proposal, make sales area plenty of goods, in order to ensure sales. Three, the principle of service In the store staff must be enthusiastic, professional, responsible, frugal and beyond. This is the five principle of the terminal stores the service, is the embodiment of the service culture and brand value. 1, passion for customer service clerk, must be en