执法及投诉处理Law.PDFVIP

46 執法及投訴處理 Law enforcement and complaint handling 作為香港持牌地產代理的法定規管機構， As Hong Kong’s statutory regulator of the local licensed estate 監管局主要通過日常巡查及調查投訴個 agency trade, EAA primarily per forms the regulator y and 案，執行《地產代理條例》（條例）賦予的 enforcement functions entrusted to it by the Estate Agents 監管和執法職能。 Ordinance (the Ordinance) through compliance inspection checks and complaint investigations. 在2006/07年度，監管局就626宗投訴個案 In 2006/07, EAA began investigations into 626 complaints, including 展開調查。這些個案包括由公眾人士提出 complaints received from the general public, referrals by other law- 或由其他執法機構轉介的個案，也包括監 enforcement bodies to EAA, and self-initiated investigations into 管局就持牌人是否繼續持有牌照的適當人 certain licensees’ suitability to continue holding their licences. 選而自行展開調查的個案。 如果監管局的調查顯示案件可能涉及條 In cases where EAA’s investigation reveals the possibility of criminal 例或其他法例列明的刑事罪行，監管局 offences either under the Ordinance or any other legislation, we 可能把個案轉交警方或廉政公署跟進。 may refer such cases to the police or the Independent Commission 如果調查顯示有人違反條例或其附屬法 Against Corruption for follow-up action. Where the investigation 例的規則，監管局通常會把個案轉交紀 discloses a breach or breaches of the Ordinance or its subsidiary 律委員會處理。有關的持牌人可以在紀 legislation, those