8thepasystemofcl案例图书馆的绩效评价系统-universityof.ppt

* * * * * * * ? * ? * .GUOQING LI, THE OHIO STATE UNIVERSITY, U.S. 美国俄亥俄州立大学图书馆 李国庆 What Can We Learn from Performance Assessment?—The System and Practice in an Academic Library 绩效评估得失谈 ——以美国某大学为例 Design/Methodology/Approach研究方法 One existing PA system of a university library is presented. 以某大学图书馆为例，结合文献。 Descriptive analyses of two specific system-inherent problems, respectively: weighting scheme of the evaluated criteria and disqualification of the immediate supervisor as rater, are conducted. 分析两大问题：量化失衡与主管缺席 The purpose of PA is addressed with reference to PA and pay linkage. 与工资报酬挂钩 Circular supervision as an effective element to ultimately eliminate individual errors in an administration is discussed. 权力制衡 * Definition 定义 In this study, PA (performance assessment) is used to refer to the system and practice of work performance evaluations. 绩效评估亦称考评、考绩等，指的是考察评估工作成效的机制 The PA system is the specified mechanism that is used to guide and regulate the process of performance evaluation. The PA practice is concerned with how PA is actually implemented and carried out in an organization. In the citation of literature, such terms as appraisal, evaluation, and review are used interchangeably with assessment. * PA As A Controversial Issue (1)有关绩效评估的争议 (1) Positive function 积极作用 Administrative (to assist in determining promotions, transfers and merit compensation) 管理作用 Informative (to provide data on job performance as well as strengths and weaknesses) 资料作用 Motivational (to create learning experiences that motivate development) 激励作用 * PA As A Controversial Issue (2)有关绩效评估的争议 (2) Negative reviews: 消极作用 Manipulative, abusive, autocratic, and counterproductive 人为操纵、滥用、独断专行，产生相反效果 Nourishes fear, encourages short-term thinking, stifles teamwork, and is no better than lotteries 制造畏惧心里、短期计划、不利团队协作 * The PA System of CL (1)案例图书馆的绩效评估系统 (1) Figure 1. The Dual-Track Evaluation System 双轨制 Administration 行政部门 Faculty 馆员 Dean 馆长 Library Co