备件部基本概念（Basic concepts of spare parts department）.doc

备件部基本概念（Basic concepts of spare parts department） Chapter 1 personnel of spare parts department 1, spare parts manager is the key to successful operation as spare parts, spare parts manager is responsible for setting the tone, for all the work including: monthly work and profit coordination between departments, communication, customer care, staff, Department of instrument 2, spare parts manager should do: try to let employees complete department tasks and goals; understand the needs of employees, and will be linked to the demand and job performance of employees; provide written job descriptions, and conduct regular performance appraisal; observe the spare parts department staff noted that there is no enough manpower for effective operation; reasonable distribution of work contributes to the effective use of spare parts department staff skills; ensure that employees in the customer service to maintain, refined and courteous and helpful manner; put forward expectations and goals to employees, ensure employees receive good training and encouragement, so as to achieve the departmental standards and goals. Counter staff should be: positive attitude, professional behavior; have spare parts knowledge; credible; team spirit; have the courage to take responsibility; The spare parts department should meet regularly to discuss objectives, plans, achievements and issues and, most importantly, to encourage two-way communication between employees and managers. Some questions for the spare parts manager? Does the spare part manager have the responsibility for the daily work and profit target of the spare parts department? Is there a written job description for the spare parts manager? Is the spare part manager fully informed of the manufacturers spare parts policies and procedures? Does the spare part manager establish sales, profit and customer service objectives and supervise the operation of the spare parts department? Does the spare part manager master the daily sales, monthly