大堂经理手册（Lobby manager manual）.docVIP

大堂经理手册（Lobby manager manual） (1) direct supervisor: Store Manager, direct subordinate: foreman, transfer leader. (two) post Objective: through high quality and efficient booking, reception and all aspects of service, to establish the image and reputation of the restaurant, improve facilities utilization; fully cooperate with the manager to assist in the good management and management of the front hall. (three) decision-making authority; 1. Fully handle the day-to-day business or work of the department. 2 、 responsible for the attendance assessment of the front office staff, and have the right to criticize or praise, reward or punish in accordance with the actual situation of the management. 3, according to the actual situation of the Department and work needs, to the executive manager of the proposed change or increase the staff of the Departments rights. 4 、 have the decision-making power to the direct subordinates work. 5, the products and services that do not meet the quality standards have the right to refuse. 6, the right to refuse and stop illegal operations. 7, the direct superior appear violations of the relevant rules and regulations of restaurants, leaking restaurant secrets and other acts, skip the upper right of appeal. 8, the relevant departments of the work mistakes have the right to appeal. (four) quality requirement; 1 、 college degree or equivalent education level. 2, with food management, sociology, psychology, marketing and many other knowledge, skilled in front office service procedures and service skills. 3. Be good at organizing and developing all kinds of promotions. 4 、 good at guiding and motivating subordinates to work actively and accurately evaluate employee performance. Work out the best plan for staff training, be able to make and use all kinds of business reports skillfully. 5, with strong language skills and communication skills, able to communicate effectively with guests, to resolve complaints. 6. Be familiar with the tastes, charac