实习经历（Internship experience）.doc

实习经历（Internship experience） A, this more excited I want to know something about this hotel desire, what they say is consistent with what they do for you? Or is there what problems need to be solved? I even began to wonder what can I learn from this hotel? So whats the hotel like? What can we learn from it? What needs to be improved? Whats it like for me? Then listen to me. Part 1: Front Office (Internship: two weeks) The front office department should be the core of the entire hotel, the hotel should also be a face, so for the requirements of the staff is relatively high, the image is on the one hand, but also very important personal qualities, personal qualities including ability of language skills and treat people, and dealing with emergencies, FO is the entire hotel information the center, most guests of the hotel to get information from here, so the staff must have a good understanding of the hotels information at the same time, front office staff service is directly related to hotel related products sales. Our order is: 1, courtesy, etiquette. For example: how to smile, how to provide guests with services, service terms, etc.. 2, the hotel should know the training should be. Front office personnel must be aware of all hotel locations. 3, front desk business knowledge training. Mainly the daily work flow. 4 、 language training. For example, the daily exchange of putonghua. 5. Collect and train local related scenic spots and latest information. We arrived at the hotel to catch up with the decoration of the hotel, the room decoration in the building 7-9 room two days after cleaning, will be the 5 of us to the lobby, my work is the porter, the hotel porter usually stands in the lobby of the hotel door, a restaurant sign first a service is also seen in the hotel guests. If you can be civilized, enthusiastic, standardized greeting guests, serving guests, you can let guests stay in the hotel before leaving a good impression. So, yes, well use high standards. For the s