中小企业冲突管理实操企业培训手册（Small and medium-sized enterprise conflict management practice enterprise training manual）.doc

中小企业冲突管理实操企业培训手册（Small and medium-sized enterprise conflict management practice enterprise training manual） As a fast growing enterprise, conflicts are inevitable - but this conflict must not have a negative impact on the company! Conflict is very similar to water: it will spill over; it will flow downward; if it does not control the flow in time, it will erode wherever it goes. Sometimes conflicts are very similar to red wine: they fade for a long time. The famous business expert Tan Xiaofang teachers (official website ) believes that with the overall development of society and the enterprise survival environment gradually improved, many enterprise scale increases gradually, in order to pursue the maximization of enterprise value and maximize the ability of employees, cooperation and communication within and outside the enterprise gradually increased, but the number of enterprises in the development of at the same time, they found all kinds of conflicts within and outside the enterprise more, such as leaders and middle-level managers, the conflict between middle managers and middle managers, the conflict between middle managers and employees, the conflict between the departments and staff conflicts between departments, the conflict between the internal and external enterprise, Chinese and Western culture the conflict, the conflict is a problem plagued many leaders, many enterprises consider: How to manage conflict? How to establish internal and external communication mechanism? How to make the conflict do not affect the efficiency and normal operation of the enterprise? How to use effective communication to deal with conflicts inside and outside an enterprise? There is a Zen story about a person who finds a disturbing bump on the carpet. She tries to comb the lines of the carpet, but the bumps appear again after they have been combed. In a great depression, she lifted the carpet up and, surprisingly, the carpet slid out of an angry snake. Reading the story in the c