产品服务化节点之一 人和文化是两个痛点（One of the nodes of product service is human and culture are two pain points）.docVIP

产品服务化节点之一 人和文化是两个痛点（One of the nodes of product service is human and culture are two pain points） Manufacturing is a large-scale production of machines, service is the communication between people, and the quality of personnel and cultural change will be the main problems encountered Occupy the commanding heights of industry technology, inferior products will make you lose my job, quality is already a kind of consciousness of us.. From these slogans, we can appreciate the Wenzhou enterprise culture connotation, with a unique model of development, Wenzhou has been China electric equipment, China shoe, China metal lighters production base Guozihao production base of the title. However, in the international industry chain, foreign enterprises control the high-end, less consumption of resources, stable and lucrative profits. Italy and Spain are the European high-end brand workshop; China Taiwan has become a multinational brand design center; India with high quality and low price of the talent to become a service outsourcing base in Silicon Valley in the United States IT company...... Chinese enterprises can only division to the lowest end, consuming a lot of water, electricity, coal and other resources, but has been a dumping charges. China made transformation is inevitable, then, in the excessive service industry, how to solve the problem of personnel and culture? The first is the customer, not the product. For a successful service enterprise, the most important part of the penetration of the culture is to put the customer first. If the corporate culture is the clerk in the blues chew gum, maintenance staff dispute over the sales staff to customers crowded are busy about their private phone calls, and all of this, the management of the company and indifferent, then customers how to bear? The quality of service will determine the fate of the enterprise. Haier has announced that it has transformed its services into a service oriented enterprise, and Haier has become the